EX0-101 exam questions

Free EX0-101 Demo Download

Just4braindumps.info offers free demo for EXIN Inc Certification EX0-101 exam (ITIL Foundation v.3). You can check out the interface, question quality and usability of our practice exams before you decide to buy it. We are the only one site can offer demo for almost all products.

EX0-101 exam questions

EX0-101 Exam Description

It is well known that latest EX0-101 exam test is the hot exam of EXIN,Inc certification. Just4braindumps.info offer you all the Q&A of the EX0-101 real test . It is the examination of the perfect combination and it will help you pass EX0-101 exam at the first time!

　
　
Exam : EXIN EX0-101
Title : ITIL Foundation v.3 Certification


1. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
A. Proprietary Knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public standards are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments
Answer: A

2. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C

3. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. Technology, process and service
Answer: D

4. Reliability is a measure of:
A. The availability of a service or component
B. The level of risk that could impact a service or process
C. How long a service or component can perform its function without failing
D. A measure of how quickly a service or component can be restored to normal working
Answer: C

5. A single Release unit, or a structured set of Release units can be defined within:
A. The RACI Model
B. A Release Package
C. A Request Model
D. The Plan, Do, Check, Act (PDCA) cycle
Answer: B

6. What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Monitoring services
D. Defining roles and responsibilities
Answer: D